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Baltic Cruise Day One: Onboard Regent Seven Seas Voyager
We were picked up at the Sheraton Stockholm around noon on Sunday (August 4) and transported across town to the port to board our home for the next ten days, Regent Seven Seas Voyager. Our luggage was delivered directly to our room from the hotel, so we didn’t have to drag it through Passport Control before getting on the ship.
Regent is a luxury cruise line currently operating only three smaller ships in their fleet and soon adding a fourth. Our ship, Voyager, accommodates a maximum of 700 passengers in “all suite, all balcony” rooms. It boasts all the amenities of larger ships, including four dining rooms all providing delicious regional cuisine.
As we expected, it was a mostly older clientele (50 and above) but there were a small number a children and teens aboard as well.
On this particular sailing, half the ship had been reserved for Playbill’s Broadway On the High Seas 3 event and the entire ship was booked to capacity.
As with most cruises, once you board the ship you are directed to the pool deck where a buffet style lunch was available, while the rooms were being readied. One of the full service dining rooms was also open, La Veranda, which is where Michael and I chose to eat. After a light lunch, we headed to our room to unpack before the mandatory evacuation drill.
I have to stop here and say that as the periodic announcements were being made: welcoming us aboard and directing us where to go… I kept thinking– that voice is so familiar. When we finally got to our room and turned on the ship’s information channel on the TV… there he was, larger than life… our Cruise Director, Willie Aames. Yes, THAT Willie Aames.–TV star from the 70’s and 80’s, most notably, in my life for the series Eight Is Enough and Charges In Charge.
Willie is a phenomenal Cruise Director. He was always out and about and so very friendly. Every time I heard his voice it just made me smile. It was a piece of home– a part of my past that felt so welcoming and inviting. Am I one of the few people that didn’t know he was also a fully ordained minister?
So back to my least favorite part of any cruise– the evacuation drill. I know they are necessary and for our own safety but why do they have to take so long? I do have to say it was run very efficiently and we had the bonus of getting our first glimpse of all the Broadway performers who were also in our lifeboat station. Spotting and watching them certainly made the time go faster.
Soon, we were sailing in the beautiful Archipelago Sea , through the Baltic to our first stop– Turku, Finland. Since the sun doesn’t set until around 11 pm, we had some time to enjoy the spectacular view of the world’s largest archipelago (island group) before dark.
The rest of the evening was spent exploring the ship, attending the Broadway Meet and Greet (I’ll talk more about this in a later post), and dinner.
The Voyager is a beautiful ship and the only way I really noticed its smaller size was that everything was in close proximity. There are no long, endless corridors like the larger ships. For exercise, I took the stairs whenever possible. We were on deck nine, and mostly used decks four through eleven. The layout of the ship is very similar to the larger ships we’ve been on and very easy to navigate.
From top to bottom, the staff and crew of Voyager were the very best. I can’t imagine any better. Everyone was so friendly and attentive and made every moment on board enjoyable.
This was our fourth cruise and by far, the best ship experience. We also met a lot of wonderful people and exchanged contact information with some of them so we could stay in touch. That’s never happened before.
I highly recommend Regent and hope we have a chance to sail with them again in the near future.
(Stay tuned for more of our trip. I’m trying to break in down a little differently for easier reading. We were constantly on the go and at times it was a little overwhelming. Hopefully, this format will be easy to follow. Thanks for reading!)
Starbucks: Tarnished Gold
If you asked my opinion of what I considered to be one of the best (or best branded) companies in America my answer would be easy : Starbucks.
I jumped on the Starbucks bandwagon long after the craze started but quickly became addicted to everything that Starbucks represents. It has such a positive vibe. I love the company’s philosophies and community involvement… not to mention great coffee and amazing baristas.
They have a solid brand and business model, a quality product line — and create a friendly, laid back, in-store atmosphere that feels like home. What could be better than that?
How about a rewards programs for frequent customers?
Sounds good, doesn’t it?
I’ve been a Gold Card Rewards member since October of 2011. The kids at school seldom saw me without a cup of joe in my hand.
30 stars (purchases) and you’re a gold card holder. Then every 12 you get a free drink or food item. Beautiful!
So imagine my dismay when early last May, they swiped my card and it came up ACCOUNT DOESN’T EXIST! Imagine the confusion and embarrassment! Especially, since I had just reloaded my card the day before.
What’s the deal Starbucks?
It seems that all that glitters, isn’t gold. Or at least in my case, the gold was somehow tarnished. My account was frozen… and so was my cash. So what was the deal?
As it turns out, when you sign the agreement for terms of service on the rewards account, you are also agreeing to not purchase any cards or e-certificates from third party vendors. But what exactly does that mean? (They don’t consider Facebook, Target or other retail stores third party!)
Well, after several months and a half dozen calls to customer service, I still don’t have a clear answer. The best I could gather is that if you buy a card or certificate from anyone but Starbucks– you risk having your account frozen. I was merging cards and certificates (even ones purchased directly from Starbucks) and somehow my account was flagged and frozen.
And it’s still not resolved.
The last customer service rep I spoke with (for over an hour), did their best to explain what might have happened. I guess their accounting, card and tracking systems aren’t advanced enough to know whether cards are accurate and purchased legally, so this is their attempt at preventing fraud. But isn’t freezing my money that they let me load on the card a form of fraud in itself?
So here I was, gold card frozen and my faith in one of the current, great companies in America: TARNISHED. It took me some time to process it and decide if I should stop frequenting Starbucks. I really had to look at the situation from both sides.
I had purchased a few cards online from gift card sites that sold them at a small discount. We all want to save money, right? Bottom line is that Starbucks can’t seem to tell whether these cards are legally purchased, fraudulent, or stolen.
Luckily, I was able to get my money back from the website I purchased the cards from– but here it is over three months later and Starbucks still has not resolved the issue and their fraud department has not completed their investigation.
I have repeatedly offered to help in any way I can but they tell me there is nothing I can do and I probably will not see any restitution or reinstatement of my gold card. Not very good customer service.
After my last call, I decided to give them the benefit of the doubt for the time being, and start a new account from scratch and I just achieved gold status on my new account a few days ago.
What angers me about this is that I can’t understand why a company of this size would treat one of their elite reward members like this. They have made no effort to contact me in anyway regarding any type of resolution, nor did any of the customer service reps apologize for the inconvenience or assure me that I was a valued customer.
On the other hand, the baristas and store managers I have spoken with have been absolutely wonderful. They’ve given me free drinks, apologized for the inconvenience and asked me for updates.
So I’ve decided to give it a little more time but corporate really needs to get their act together on this or I will stop supporting them with my patronage.
In the meantime, I’m cutting back and grinding more beans on my own.
Proud Five-Zero (50) !
The day final came. Goodbye Forties, Hello Fifties. I know a lot of people have trouble with milestone birthdays but I’ve actually been looking forward to this one… Not to be older but reaching that benchmark. In this day and age, there isn’t the same stigma and ageism that existed years ago. Okay, so I know it’s not completely gone but you even see less and less of the once popular over the hill merchandise (thankfully) than was so frequently used say, ten to twenty year ago.
Age is just a number. I could insert a dozen more cliche sayings here but I’ll spare you. We all, hopefully, evolve as we grow older. We’re a conglomeration of all our experiences, good and bad; as well as all the people that have influenced our lives. I don’t believe in being a victim of circumstance. We have many choices throughout our lives that lead us to where we are now. The choices and experiences of our lives, those we choose and those we can’t control, are just small pieces of our whole being. We choose what we do with that and who we become.
This past year has been a time of deep personal growth for me, or of self awareness… Moments that have really mattered. I think I was about forty-five when I found myself thinking, ” I have to do (or accomplish) _____ before I’m fifty.” Now I know none of that really matters. Without leaving life to chance, I trust I’ll reach the goals and accomplishments I need to complete in my lifetime. I have a purpose and I do impact others. I don’t always needs a specific measure of that.
I was born December 29, 1962 at 12:01 AM. (My poor mother!) I marked the occasion with with my partner Michael, and my dear friend Amee in Times Square at the exactly 12:01 AM this morning. The perfect start to what promises to be a memorable day.
For those approaching the big five-zero— have no fear. I feel no different today than I did yesterday. Only now, I can say I’ve lived a half century.
Here’s to the next fifty years.
My First Annual Turkey Awards
I’m proud to present my 1st Annual Turkey Awards. (No offense to turkeys intended.) I noticed some other people were doing this, so I thought I’d jump on the bandwagon.
You know the people we’re talking about, right? The ones that say and do stupid things. They make bad and irresponsible decisions, violating the trust of the community. And yes, I included businesses and groups because as we learned during the election (and apparently the Supreme Court agrees): Corporations are people.
Most of these are off the top of my head but I’m sure you can think of plenty of your own ‘turkeys‘ from the past year. (My list is in no particular order.)
John McCain for being the angriest, nastiest, most vindictive and dishonest man in politics this year.
The Entire Cable and Network News Media for disregarding unbiased reporting in favor of fear-based pandering.
Congress for not putting the best interest of the American people above their own special interests.
School District U-46 for putting cash over class. U-46 accepted a cash donation from a religious organization in exchange for priority use of the school district’s facilities. In one instance, giving them what they wanted pushed the BHS Fall Play out of its normal scheduled spot and shoved it in to the weekend before Thanksgiving. (There was more than a 50% drop in attendance with no classes the following week.) Contradicting it’s own written policies in the matter, U-46 put an outside group, not even based within the District’s boundaries, ahead of school programing.
All 2012 Political Campaigns for spending more than (an estimated) three billion dollars this campaign cycle. Imagine what could be done with that money to help our current economic situation and those in need.
The Obamacare Haters. Top Gobble Gobbles to John Schnatter, founder and CEO of Papa John’s; Denny’s franchise owner John Metz; and Apple-Metro CEO Zane Tankel for public threats made in response to the Affordable Healthcare Act. Threatening to add surcharges, cut hours and lay-off employees is not the way to build public confidence with consumers or employees. (Especially if you pay most of your employees minimum wage and no benefits, while you live in a 4o,ooo sq. ft. castle estate.)
Black Friday/Black Thursday Businesses for forcing employees to work on the Thanksgiving holiday, taking them away from their families in the name of profit margin. I, for one, am boycotting any business opening before midnight tonight, for the entire holiday season.
Celebrities Behaving Badly. Take your pick. I think any person that enters the public arena has a responsibility to be a role model to others, particularly our youth. Unfortunately, instead of being chastised and sent off into oblivion, they are given even more publicity and air time.
So that’s my list for this year. I hope everyone has a wonderful Thanksgiving holiday with family and friends. To all those that have to work, I salute you! Best Wishes!




















