Home » 2013 (Page 3)
Yearly Archives: 2013
Baltic Cruise Day Six: The Hermitage and Saint Petersburg Canal Cruise
My admission ticket to the Hermitage.
Last day in Saint Petersburg, Russia and we’d be spending it on two more excursions, “The Hermitage: A Wealth of Art and History” and “Canal Cruise and Shopping“. What a beautiful city!
The Hermitage or State Hermitage, is one of the largest and oldest museum collections in the world. The complex that houses it is made up of six buildings including the Winter Palace, the former main living quarters of the Russian tsars. Catherine the Great started the collection in the late 1700s but it wasn’t open to public until the mid-1800s.
Entering the Hermitage.
My numbers could be wrong but I believe our guide told us we only saw about 1% of the collection and that only about 15% of the collection is ever on display at any one time. In all, there are more than three million pieces in the Hermitage collection!
We viewed works by Michelangelo, Da Vinci, Monet and Picasso to name a few. I recognized several pieces I’d seen in books or as reproductions over the years and found myself drawn to the larger murals and sculptures the most.
A sculpture wing in the hermitage.
I think overall, I was as intrigued and impressed by the Hermitage architecture and the layout of the gallery displays as I was the actual art collection itself. We viewed room after room of gorgeous, grand halls beautifully restored and elegantly decorated with art by the Masters. Too much to see in a short period of time.
At one point on the tour, we were passed by workers pushing two carts of painting through the halls. The paintings were unprotected, bouncing and rubbing against each other and I was a little shocked that greater care wasn’t being taken with the priceless art.
Priceless beauty of the Hermitage.
Once the museum opened to the public for the day, we could barely move. The line outside to get in was ridiculously long as well.
My favorite gallery space in the Hermitage.
I love the almost ghostly, figure towards the end of the hallway.
Picasso anyone?
I love this painting.
That afternoon, we met for our canal cruise and shopping. It was a little overcast so we took umbrellas, just in case. Our guide took us shopping first.
Our bus pulled up to the equivalent of a strip mall and our guide, Alexey, told us what store we were going to shop. Now I realize that many people have different interpretations of shopping but let’s be real here. Michael and I assumed we’d be going to an open air market or shopping district that would have, among other things, souvenirs. Others on our tour thought we’d be going to a street with designer shops. We were all wrong.
The shop we entered was basically a small overpriced souvenir warehouse that was laid out like a small American dollar store. I was only interested in purchasing matryoshka (nesting dolls) and maybe a t shirt. Well, they had one small rack of ugly, cheap looking t shirts (for around $30 USD a piece) but they had lots of nesting dolls. Only they were marked up about 400% to 1000% in price. So shopping was a joke. We were there quite a while, most of the women on our bus bought something, while most of the men stood outside the bus shaking their heads. For a moment, I thought I was back in America.
Along the canal in Saint Petersburg.
The weather cooperated as we boarded our small boat for the canal cruise. Just in case, the boat had an open, upper deck and an enclosed lower deck if it rained. Michael and I sat in the back of the upper deck and I was on a raised storage box that doubled as a seat, so I could take pictures. I literally had to duck every time we went under one of the many bridges we passed under.
There was a nice breeze and it was a relaxing ride. I loved seeing the city from this different perspective.
Russian workers taking a break along the canal.
I have to say something about our guide, Alexey. He was a young, tall, skinny guy, probably in his 20s and he spoke with this sort of Russian-French dialect. Michael refers to him as Pepe le Pew. Alexey spoke with a very breathy voice and ended each phase with a breathy chuckle or laugh. This was our second tour with him, so we knew what to expect. It was funny to watch all the first-timers’ heads turn, open jawed and bewildered as he started this second tour. He certainly entertained us. Michael and I still find ourselves imitating him, randomly, to make each other laugh.
On the canal in Saint Petersburg, Russia.
Taking in our last glimpse of Saint Petersburg.
After the canal cruise, it was back on the bus, crossing through passport control one last time, saying proshchaniye (farewell) to Saint Petersburg.
Baltic Cruise Day Five: Peterhof Palace & Saint Petersburg Cathedrals
Another big day, we’d scheduled two excursions, “Peter the Great’s Grand Palace- Peterhof” and “Saint Petersburg Cathedrals“. By this point on our trip, we’d realized we were only averaging about four hours sleep a night and were happily exhausted. I have to say, I became quite good at taking cat naps on the buses to and from our destinations.
The Peterhof Grand Palace.
In the morning, we headed to Peterhof Palace for what was to be one of the highlights of our trip. Peterhof is a not-to-be-missed destination. If you are visiting Saint Petersburg, Russia and are short on time, I’d definitely choose Peterhof over Catherine Palace. Both are beautiful and opulent but in addition to the Grand Palace, Peterhof has the exquisite Grand Cascade and gardens that are a sight to behold.
The Grand Cascade from the palace, before the fountains were turned on.
We arrived early at Peterhof, which was important for two reasons: 1) We were one of the first groups to tour the Grand Palace before it opened to the public, and; 2) We were present when the fountains were turned on, on the Grand Cascade.
Like Catherine Palace, Peterhof was built in the early 1700’s and sustained substantial damage from the German invasion during World War II. It has been fully restored, though renovations are ongoing.
Exploring the gardens at Peterhof.
The interiors and gardens were both heavily influenced by French style. There is an overabundance of silk wall coverings, ornamental plaster designs and gold leaf detail in every room. Unfortunately, photography was not allowed inside the Grand Palace.
It took about an hour to walk through the palace and then we had about an hour to explore the gardens before meeting back at the Grand Cascade to see the main fountains activated.
It was a sunny day and about 70 degrees. Perfect for a beautiful, relaxing walk.
The formal, french-style gardens at Peterhof.
Back at the Grand Cascade, we chose to watch the fountains from a lower corner where there were less tourists crowding the area. Aside from the beauty, the big attraction to the fountains is that they are all gravity-fed. No pumps are used to power the many fountains. It’s not only an amazing feat of ingenuity, it’s visually stunning.
Peterhof Grand Palace and Grand Cascade as the fountains are being activated.
The fountains of the Grand Cascade.
The statues on the Grand Cascade at Peterhof.
As if the sights of Peterhof weren’t enough stimulation for one day, we had enough time to return to the ship for a quick lunch before meeting our group for a tour of some of the world’s most beautiful cathedrals. I’m just going to focus on two: Saint Issac’s Cathedral and Church of the Spilled Blood.
Saint Issac’s Cathedral, currently under renovation.
Saint Issac’s Cathedral is the largest Russian Orthodox cathedral in Saint Petersburg. It took 40 years to construct, opening in 1858. I found it interesting to know that the Gold dome was painted over in gray during World War II to deter detection. There are still pock marks from enemy fire, visible on the the large exterior columns.
The interior is amazing. The color and detail are glorious.
The ceilings of Saint Issac’s Cathedral.
Facing the altar in Saint Issac’s Cathedral.
Most commonly referred to as Church of the Spilled Blood, the Cathedral of the Resurrection of Christ is also known as The Church of the Savior on Spilled Blood.
Michael and I at the Church of the Spilled Blood.
This was one of my two must-have picture spots of Michael and I on our vacation. (The other was the Berlin Wall.) When we visited and toured the interior, it was turning overcast, so I was grateful we had stopped here briefly the day before and I was able to take some exterior pictures.
The Church of the Spilled Blood is visually recognizable by its ornate, colorful onion domes. I can’t say why I find them so appealing, I just find myself drawn to them.
I wasn’t prepared to be so overwhelmed by the interior. The entire wall surfaces are covered in tiny mosaic tiles. It’s so difficult to comprehend the amount of work, time and planning that went in to the magnificent design. I’m at a loss for words to describe its beauty.
Looking up in the Church of the Spilled Blood.
A figure is depicted inside each of the domes.
Church of the Spilled Blood.
The Church of the Spilled Blood is one of the most magnificent places I’ve ever visited.
The onion domes of the Church of the Spilled Blood.
What an amazing day! I’m all out of adjectives to describe it all. I just feel so lucky and blessed to be able to have witnessed all this beauty first hand. It certainly brings new meaning to ‘trip of a lifetime’. And, we still had one more day in Saint Petersburg.
Baltic Cruise Day Four: Classical Saint Petersburg, Russia
Russian Sunrise on the Baltic.
Ominous red sky at sunrise over Russia on the Baltic.
We had a long day planned for our first day in Russia and I have to say I did have some apprehensions that morning that turned out to be of no real concern.
Onion domes of Catherine Palace.
Before our trip, friends had expressed safety concerns to us about Putin’s anti-gay legislation, that also applied to travelers. That didn’t concern me nearly as much as my nervousness going through passport control. They talked a lot about it on the ship. And, as it turned out, it was no big deal.
The first time you enter Russia through passport control, you give them a signed form (that had been filled out for us), your passport and show them your tour ticket.If everything is in order, they stamp your passport. When you leave, you give them your passport and another form and they stamp your passport again. After that, each time you come and go, you show them the stamps, they look at your picture and you go right through. No problem.
We were told to be calm and patient and not to worry if we were scowled at… that’s how they are trained. I think we passed through (coming and going) about ten times in three days. I usually got smiles from the agents and found them less ‘scary’ than the NSA agents at American airports. One agent even told me I was skinny– looking at my old, unflattering passport photo.
Gate at Catherine Palace.
So our first day in Russia, we’d scheduled an eight-hour tour called “Classical Saint Petersburg“, as our introduction to the city.
Our first major stop was actually outside of Saint Petersburg, at Catherine Palace in Pushkin.
One of the nice things about all the tours was that we got in to the busier attractions an hour or so before they officially opened to the public. Most of our groups had around 20 to 30 people in them and we had listening devices so the guide could communicate with us without disturbing other visitors.
Catherine Palace
Catherine Palace, known as the summer palace, is simply massive. It was built in the early 1700’s and modified many times over the different reigns.
As the Germans approached during World War II, many of the interior dressings, furniture and silk wall coverings were moved in to hiding, mostly in Siberia. The palace sustained substantial damage from the war and work continues, as funding is available, to return it to its former glory.
Inside Catherine Palace.
Gold leaf adorns the walls in nearly every room, either as an accent or main design element. The amount of gold used is overwhelming.
After the interior tour, we had some time to wander through the beautifully manicured gardens surrounding the palace.
The Great Hall of Catherine Palace.
Catherine Palace from the sculpted gardens.
I fell in love with the many Linden tree paths leading away from the palace.
Restaurant interior in Saint Petersburg.
We stopped for lunch at a beautiful restaurant, before continuing our tour. The meal was accompanied, traditionally, by champagne and a shot of vodka. I loved that the main dining room was surrounded by private dining booths that reminded me of the booths in the musical, Hello Dolly– which has nothing to do with Russia– but it’s something I’ve never seen in the United States. The meal was included with the tour and was a pleasant surprise.
I couldn’t possibly share all the sites we saw throughout the rest of the day, so I’m trying to at least share the highlights. Saint Petersburg is such a beautiful city, it was obvious why we were spending three days there.
We saw many historic buildings, statues and walked along the waterfront. We also had a chance to view the exteriors of many of the cathedrals we’d visit on a subsequent tour.
The Peter and Paul Fortress.
The Peter and Paul Fortress was our last major stop on the tour that day. It is considered one of the most important sites historically and structurally to the hub of the city of Saint Petersburg.
The cathedral there gave us just a taste of what was in store for us the following day when we visited the great cathedrals of the city. The beauty of the stunning interior can’t fully be captured in photographs.
Inside the Peter and Paul Cathedral.
After the tour, we had enough time to go back through passport control, board the ship, change clothes, disembark and re-enter Russia to attend a performance of the ballet, Swan Lake.
It had already been a long day but since it was offered, how could we not attend an authentic Russian ballet performance? Well, the good things I can say are: I’ve seen a Russian ballet in Russia, the theater was beautiful and the orchestra was wonderful.
Enough said.
Saint Petersburg, Russia.
Baltic Cruise Day Three: Helsinki, Finland
Our view of Helsinki as we sailed in to port.
Helsinki is the beautiful, urban capital city of Finland. Full of history and culture it is also the largest, most populated city in Finland. We took the four hour, “Walking Tour of Helsinki”, which wasn’t nearly enough time to see all we would have liked to have seen but our guide gave us a really nice cross section of the historic and modern influences the city has to offer.
Our guides in both Turku and Helsinki stressed the importance and strong government support for education in Finland. Most education through university, is free, even to foreign students. To graduate though, in addition to the Finnish language, you must learn and show a mastery of the Swedish language as well, even though less than 5% of the population are native Swedish speakers. The reasoning is due to the close social and economic ties with Sweden. If I remember correctly, English is taught to students beginning in the third grade. I found this very impressive.
Uspenski Cathedral
Our first stop was the Uspenski Orthodox Cathedral, the largest orthodox church in Western Europe. It was designed by Russian architect, Alexey Gornostaev but wasn’t built until after his death in 1862.
Next we visited Helsinki Cathedral, the Evangelical Lutheran Church of Finland, in the center of Helsinki. It’s main structure is in the design of a cross with a large main dome surrounded by four smaller domes. The domes were added later, modeled after Saint Issac’s Cathedral in Saint Petersburg, Russia.
Helsinki Cathedral
The interior, though simpler than many of the Russian cathedrals we would visit later, is quite stunning with its high arching peaks.
The magnificent pipe organ and choir loft of Helsinki Cathedral.
I found it interesting that the choir lofts in most of the churches and cathedrals we visited are behind the congregation and mostly hidden from view.
Great care is taken in the renovation and maintenance of these iconic Finnish landmarks.
We then walked through the more modern streets in the heart of Helsinki and saw many examples of historic and modern architecture and also many, many buildings dedicated to the arts.
Taking a break from our walk, we stopped at an intriguing little local restaurant for blueberry tarts, coffee and tea. It was tucked away in a much more densely populated part of the city that you could easily miss. The decor was quite eclectic and I couldn’t resist snapping a picture of the colorfully-lit bar just inside the entrance. I loved the atmosphere in this place.
A hidden gem in modern Helsinki.
Continuing our walk, we visited the historic Finnish National Theatre and the modern, glass-designed, Helsinki Music Centre, that houses two symphony orchestras and the Sibelius Music Academy.
Outside the Church of the Rock in the center of Helsinki.
Then we came to a large rock hill, roughly the size of a city block, surrounded by business and apartment buildings. Inside this rock is the Temppeliaukio Church, also know as the Church of the Rock. It is a Lutheran Church built in the late 1960’s inside the excavated rock. From the outside, the land appears mostly undisturbed, similar to the exposed rock clusters you’d find in Central Park, NYC. Inside, you find a gorgeous modern church, rock walls, copper ceiling with natural light warming the center.
Inside the Temppeliaukio Church, also know as the Church of the Rock.
A close up shot from underneath the Sibelius Monument.
We got on the bus to travel a short distance to our final stop on our tour, Sibelius Park. Here stands the Sibelius Monument to honor Finland’s great composer, Jean Sibelius.
Sibelius (1865-1957), was a prolific composer, particularly in the 1920’s and is probably best known for his composition, Finlandia and his symphonies.
Apparently, there was quite a controversy over the monument and its modern art design when it was erected in the late 1960’s. I love its design and think it’s a fitting tribute to the late composer.
The Sibelius Monument in Helsinki, Finland.
Thousands of residents travel each day by the Helskini trams.
So there are the highlights of our whirlwind tour of Helsinki. I really loved the blend of historic and modern architecture.
The city was busy, yet didn’t give you that overwhelming, rushed feeling that many new city surroundings can give you.
I was also impressed by the elaborate transportation options in the city. Fewer cars and many bicycles, trains, buses and trams for travel.
I’d definitely visit Helsinki again.
Back on the Voyager, we ended the day with a fabulous dinner followed by this breathtaking sunset. A perfect ending to perfect day.
Finnish sunset on the Baltic Sea.
Next stop: Russia.
Baltic Cruise Day Two: Turku, Finland
I never in my life thought I’d visit Finland. I’d never heard of Turku before the cruise, so I had no real expectations. Exploring the unknown is always a real adventure.
At every port we had multiple excursions to choose from and Michael and I booked all of ours online months before the cruise to take advantage of the best options. We learned later that as tours filled up, often new ones were opened. For the most part, we got our first choices at each port.
Turku Castle
Turku is the oldest city in Finland, believed to be founded towards the end of the thirteenth century. An important
Finnish city, it is probably best know as an important seaport for commercial and passenger ships.
Of the available tours, we chose “Turku Castle, Naantali & Ruissalo” giving us the opportunity to experience three different communities in Finland. There was also the opportunity to explore Turku on your own– but as first time visitors we thought we’d get the most from an organized excursion.
The Inner Courtyard at Turku Castle.
Let me say here, as a rule, I’m not a big fan of tours. I would prefer to move along at my own pace, taking more time in areas of interest, skipping through others and stopping for photos along the way. When you’re on a bus with a tight itinerary, or even on foot, it can get a little frustrating. I took very few photos on the buses because they just don’t turn out well. At every port we passed many areas I would have liked to explore. Throughout our trip though, we felt it was the best introduction to foreign countries. We now have a better idea of what countries and towns we’d like to return to for a longer visit. I’d also like to add, with one exception, all of our local tour guides were really great at what they do.
Medieval Art at Turku Castle.
Our first stop was Turku Castle. Building of the medieval castle began around the year 1280 and then it was later expanded during the 16th century. Extremely well preserved, it is the most prominent symbol of Turku and a popular tourist destination.
I found great beauty in the massive structure and was particular fond of the inner courtyard and the surviving medieval paintings that adorned the inner walls. The large chapel also displayed some interesting and unique artifacts.
Inside Turku Castle.
The main street in Naantali, Finland.
Our second stop was the city of Naantali. It is considered an important summer tourist destination in Finland. The year-round population is less than 20,000 but increases substantially during the summer months.
One thing I learned, that seemed to be a common theme in most of the countries we visited, is that unlike families in the United States, most families in these countries have some sort of a vacation home for relaxation in the warm summer months . In the US it is more the exception than the norm.
Naantali Church.
We had free time to wander around Naantali Old Town and harbor on our own. Though it was bustling with the activities of tourists and and summer residents, we enjoyed the peaceful, relaxing atmosphere it had to offer.
We wandered off the main street, down alleyways and through some of the residential paths lined with small cottages. Attracted by a bell tower, ended up spending the most time on the grounds of the medieval Naantali church and cemetery. It was all so quiet and serene. A nice contrast to the more densely populated city of Turku, giving us a broader glimpse of Finnish life.
The cemetery at Naantali Church.
Naantali Harbor
The barn of a secluded home on the island of Ruissalo.
Our final stop of the day was the island of Ruissalo, in the Archipelago Sea, southwest of the city of Turku. Ruissalo has a very small population of just a few hundred residents and is best known for their annual Ruisrock music festival.
We walked along the water, down a path past quaint, secluded homes and enjoyed the warm sunny afternoon and fresh air before returning to the ship for dinner, followed by Patti LuPone’s highly-anticipated concert.
A sailboat at the island of Ruissalo.
Baltic Cruise Day One: Onboard Regent Seven Seas Voyager
Sunrise on Regent Seven Seas Voyager.
We were picked up at the Sheraton Stockholm around noon on Sunday (August 4) and transported across town to the port to board our home for the next ten days, Regent Seven Seas Voyager. Our luggage was delivered directly to our room from the hotel, so we didn’t have to drag it through Passport Control before getting on the ship.
Regent is a luxury cruise line currently operating only three smaller ships in their fleet and soon adding a fourth. Our ship, Voyager, accommodates a maximum of 700 passengers in “all suite, all balcony” rooms. It boasts all the amenities of larger ships, including four dining rooms all providing delicious regional cuisine.
As we expected, it was a mostly older clientele (50 and above) but there were a small number a children and teens aboard as well.
On this particular sailing, half the ship had been reserved for Playbill’s Broadway On the High Seas 3 event and the entire ship was booked to capacity.
As with most cruises, once you board the ship you are directed to the pool deck where a buffet style lunch was available, while the rooms were being readied. One of the full service dining rooms was also open, La Veranda, which is where Michael and I chose to eat. After a light lunch, we headed to our room to unpack before the mandatory evacuation drill.
Voyager Cruise Director, Willie Aames.
I have to stop here and say that as the periodic announcements were being made: welcoming us aboard and directing us where to go… I kept thinking– that voice is so familiar. When we finally got to our room and turned on the ship’s information channel on the TV… there he was, larger than life… our Cruise Director, Willie Aames. Yes, THAT Willie Aames.–TV star from the 70’s and 80’s, most notably, in my life for the series Eight Is Enough and Charges In Charge.
Willie is a phenomenal Cruise Director. He was always out and about and so very friendly. Every time I heard his voice it just made me smile. It was a piece of home– a part of my past that felt so welcoming and inviting. Am I one of the few people that didn’t know he was also a fully ordained minister?
So back to my least favorite part of any cruise– the evacuation drill. I know they are necessary and for our own safety but why do they have to take so long? I do have to say it was run very efficiently and we had the bonus of getting our first glimpse of all the Broadway performers who were also in our lifeboat station. Spotting and watching them certainly made the time go faster.
Sailing in the Archipelago Sea.
Soon, we were sailing in the beautiful Archipelago Sea , through the Baltic to our first stop– Turku, Finland. Since the sun doesn’t set until around 11 pm, we had some time to enjoy the spectacular view of the world’s largest archipelago (island group) before dark.
The rest of the evening was spent exploring the ship, attending the Broadway Meet and Greet (I’ll talk more about this in a later post), and dinner.
The Voyager is a beautiful ship and the only way I really noticed its smaller size was that everything was in close proximity. There are no long, endless corridors like the larger ships. For exercise, I took the stairs whenever possible. We were on deck nine, and mostly used decks four through eleven. The layout of the ship is very similar to the larger ships we’ve been on and very easy to navigate.
From top to bottom, the staff and crew of Voyager were the very best. I can’t imagine any better. Everyone was so friendly and attentive and made every moment on board enjoyable.
This was our fourth cruise and by far, the best ship experience. We also met a lot of wonderful people and exchanged contact information with some of them so we could stay in touch. That’s never happened before.
I highly recommend Regent and hope we have a chance to sail with them again in the near future.
Regent Seven Seas Voyager .
Voyager Pool Deck.
The Horizon Lounge.
A view from the top.
(Stay tuned for more of our trip. I’m trying to break in down a little differently for easier reading. We were constantly on the go and at times it was a little overwhelming. Hopefully, this format will be easy to follow. Thanks for reading!)
Friends: I Take You With Me
To All My Friends:
I take you with me.
Though we may not share every moment of our lives,
Though years may pass without our sharing a single day,
I take you with me.
You are with me, and you are loved.
Michael and I have already mentioned, probably more than a dozen times, people in our lives, past and present, that we’ve thought of on our trip. You see, friends, you are always in our hearts and minds.
People I meet, share time with, develop relationships with– impact me daily.
Even thousands of miles from home I can’t help but think of many people along the way.
*Walking the streets of Old Town in Stockholm, I immediately thought of Gay and her love of European life and culture. I pictured her here, remembering all the many students she exposed to the world with her many trips to Europe.
*When we visit Danzig, how will I not think of my cousin Ginger, whose character in the musical RAGS escaped from there?
*When we visit the Stutthof Concentration Camp, how will I not have my friend Kathy, close in my thoughts? She and I shared a close bond and understanding of the events of the Holocaust and the importance of telling the stories to future generations.
*How will I not think of Jason after our frequent Patti LuPone conversations, while she performs on our cruise?
Yes, my friends, I have brought you all with me. I carry you with me every day of my life. Your impact and importance in my life goes far beyond the times we might have shared or the experiences we encountered. I think of you often.
Rejoice and celebrate every connection you make. You’ll be surprised how sometimes the most unexpected people influence you the most.
Stockholm
We arrived in Stockholm late afternoon Saturday and after checking in to the Sheraton Stockholm, decided to just set out to explore the city with no clear destination. We were both pretty exhausted after the long flight but quickly got our second wind and set out to experience our new surroundings.
Stockholm is such a beautiful city full of history and art. For all the people out and about, it was still so quiet and relaxed. Old Town is full of the charm and quaint beauty I hoped to experience on this trip. There are so many squares and open areas just to sit and relax and take in the ambiance. Old Town is full of restaurants, bars and unique shops; combined with the eclectic mix of people, giving it an artsy, romantic vibe. I think I might have found the second place in the world I’d like to live (after NYC).
If we had a little more time here, I’d definitely be heading back to one of the squares, just to sit, read, and take it all in. It’s just beautiful here.
Dream Vacation Itinerary: Broadway On the High Seas
Michael and I celebrate our 20th anniversary in September and are ready to leave on our dream vacation to celebrate. I didn’t know anything about it until March. Michael wanted it to be a surprise but knew (or thought) we’d have to be sure I could take off work to go on the trip. Well, that’s not a problem now… and we’re all packed, extremely excited and ready to go.
By the time this posts, we should already be in Stockholm where we’ll have some time to sightsee before boarding our Baltic cruise on the Regent Seven Seas cruise line. This is a special sold out cruise (only 700 on board!), half of the passengers signed on for the Broadway On the High Seas tour which will feature special activities and performances by Broadway greats Patti LuPone (Evita, Anything Goes, Sweeney Todd, Gypsy), Howard McGillin (Broadway’s longest- running Phantom), Norm Lewis (Porgy and Bess) and all things NYC and Broadway– Seth Rudetsky.
Due to data rate and internet costs, I’m not sure how much I’ll be able to post or share while we’re overseas but I wanted to share a little advance taste of our next two weeks.
Here’s our itinerary:
CRUISE ITINERARY
SUN 04AUG13 Stockholm, Sweden 06:00 PM
MON 05AUG13 Turku, Finland 09:00 AM 05:00 PM
TUE 06AUG13 Helsinki, Finland 08:00 AM 06:00 PM
WED 07AUG13 St. Petersburg, Russia 08:00 AM
THU 08AUG13 St. Petersburg, Russia
FRI 09AUG13 St. Petersburg, Russia 06:00 PM
SAT 10AUG13 Tallinn, Estonia 08:00 AM 03:00 PM
SUN 11AUG13 Klaipeda (Memel), Lithuania 12:00 PM 08:00 PM
MON 12AUG13 Gdansk (Gdynia), Poland 07:00 AM 02:00 PM
TUE 13AUG13 Berlin (Warnemunde), Germany 08:00 AM 10:00 PM
WED 14AUG13 Copenhagen, Denmark 06:00 AM
OUR TOURS
Turku Castle, Naantali & Ruissalo 05AUG2013 Turku, Finland 10:00 AM
Walking Tour Of Helsinki 06AUG2013 Helsinki, Finland 09:15 AM
Classical St. Petersburg 07AUG2013 St. Petersburg, Russia 08:30 AM
An Evening Of Russian Ballet 07AUG2013 St. Petersburg, Russia 06:45 PM
Peter The Great’s Grand Palace – Peterhof 08AUG2013 St. Petersburg, Russia 07:45 AM
St. Petersburg Cathedrals 08AUG2013 St. Petersburg, Russia 02:00 PM
The Hermitage, A Wealth Of Art And History 09AUG2013 St. Petersburg, Russia 09:00 AM
Canal Cruise And Shopping 09AUG2013 St. Petersburg, Russia 02:00 PM
Upper Town And Rocca Al Mare With Folk Show 10AUG2013 Tallinn, Estonia 08:45 AM
Fairy Tales & Legends Of The Witches Hill And Amber Bay 11AUG2013 Klaipeda (Memel), Lithuania 01:30 PM
Private Tour Stutthoff Concentration Camp 12AUG2013 Gdansk (Gdynia), Poland 09:00 AM
Echoes Of The Past – Jewish Heritage 13AUG2013 Berlin (Warnemunde), Germany 07:30 AM
Whether I can post while we’re gone or have to wait until we get back, I’ll have plenty of pictures and stories to share!
Starbucks: Tarnished Gold
If you asked my opinion of what I considered to be one of the best (or best branded) companies in America my answer would be easy : Starbucks.
I jumped on the Starbucks bandwagon long after the craze started but quickly became addicted to everything that Starbucks represents. It has such a positive vibe. I love the company’s philosophies and community involvement… not to mention great coffee and amazing baristas.
A typical cup of dark roast.
They have a solid brand and business model, a quality product line — and create a friendly, laid back, in-store atmosphere that feels like home. What could be better than that?
How about a rewards programs for frequent customers?
Sounds good, doesn’t it?
I’ve been a Gold Card Rewards member since October of 2011. The kids at school seldom saw me without a cup of joe in my hand.
30 stars (purchases) and you’re a gold card holder. Then every 12 you get a free drink or food item. Beautiful!
So imagine my dismay when early last May, they swiped my card and it came up ACCOUNT DOESN’T EXIST! Imagine the confusion and embarrassment! Especially, since I had just reloaded my card the day before.
What’s the deal Starbucks?
It seems that all that glitters, isn’t gold. Or at least in my case, the gold was somehow tarnished. My account was frozen… and so was my cash. So what was the deal?
As it turns out, when you sign the agreement for terms of service on the rewards account, you are also agreeing to not purchase any cards or e-certificates from third party vendors. But what exactly does that mean? (They don’t consider Facebook, Target or other retail stores third party!)
Well, after several months and a half dozen calls to customer service, I still don’t have a clear answer. The best I could gather is that if you buy a card or certificate from anyone but Starbucks– you risk having your account frozen. I was merging cards and certificates (even ones purchased directly from Starbucks) and somehow my account was flagged and frozen.
And it’s still not resolved.
The last customer service rep I spoke with (for over an hour), did their best to explain what might have happened. I guess their accounting, card and tracking systems aren’t advanced enough to know whether cards are accurate and purchased legally, so this is their attempt at preventing fraud. But isn’t freezing my money that they let me load on the card a form of fraud in itself?
So here I was, gold card frozen and my faith in one of the current, great companies in America: TARNISHED. It took me some time to process it and decide if I should stop frequenting Starbucks. I really had to look at the situation from both sides.
I had purchased a few cards online from gift card sites that sold them at a small discount. We all want to save money, right? Bottom line is that Starbucks can’t seem to tell whether these cards are legally purchased, fraudulent, or stolen.
Luckily, I was able to get my money back from the website I purchased the cards from– but here it is over three months later and Starbucks still has not resolved the issue and their fraud department has not completed their investigation.
I have repeatedly offered to help in any way I can but they tell me there is nothing I can do and I probably will not see any restitution or reinstatement of my gold card. Not very good customer service.
After my last call, I decided to give them the benefit of the doubt for the time being, and start a new account from scratch and I just achieved gold status on my new account a few days ago.
What angers me about this is that I can’t understand why a company of this size would treat one of their elite reward members like this. They have made no effort to contact me in anyway regarding any type of resolution, nor did any of the customer service reps apologize for the inconvenience or assure me that I was a valued customer.
On the other hand, the baristas and store managers I have spoken with have been absolutely wonderful. They’ve given me free drinks, apologized for the inconvenience and asked me for updates.
So I’ve decided to give it a little more time but corporate really needs to get their act together on this or I will stop supporting them with my patronage.
In the meantime, I’m cutting back and grinding more beans on my own.
How Do You Measure 525600 Minutes? 